Senior Technical Support Manager

Traxxeo is hiring!

About

At Traxxeo, we believe in the potential of technology to empower businesses in the construction and related services sector. Indeed, we are convinced that by digitising complex business processes, companies can achieve huge efficiency and productivity gains.

Traxxeo is the SaaS platform for managing human and material resources (vehicles, machines, tools) in mobility.

Job Description

  • You document and track open customer issues, communicate status to customers by phone or email, follow- up with customers to verify solutions are successful.
  • You analyze complex problems, research solutions in cooperation with development team, escalate issues as required.
  • You communicate clearly with clients and build strong relationships.
  • You act as a resource, mentor and trainer for support employees with less experience.
  • You help to set up customer accounts.
  • You detect, report, investigate product defects. You work with R&D team to fix product defects and improve solutions.
  • You are the link between the project manager, developers and the client.

Preferred Experience

  • You have a degree in Technical studies (Degree in computer Science or engineering).
  • You have minimum 5 years of experience in a software development company.
  • You have an engineering background: general computer and network knowledge, experience in maintaining complex computer systems (Database, Process control/supervision, Remote access tools such as RDP, FTP, Automation via scripts, Data analysis via SQL...).
  • You can understand a physical data model and have an operational knowledge of SQL. Oracle knowledge is an asset (Administration, PL/SQL).
  • You have excellent written and oral communication skills.
  • You are fluent in French and English, Dutch is an asset.
  • You have an agile mindset, willingness to learn, process oriented and problem-solving.
  • You are a self-driven and motivated person, who can manage his time and projects independently.

Additional Information

  • Contract Type: Full-Time
  • Location: Ottignies-Louvain-La-Neuve, Belgium (1340)
  • Experience: > 5 years
  • Possible partial remote